Privacy Policy

Effective Date:  july 2026

1. Who We Are

Dsso Alumni ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, purchase tickets, make a donation, become a member, volunteer, or subscribe to our communications.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Organisation: DSSO ALUMNI

Email: INFO@DSSO.CO.UK

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity Information

  • Name

  • Title (if provided)

Contact Information

  • Email address

  • Telephone number

  • Postal address

Membership Information

If you become a member, volunteer or musician, we may collect information necessary to administer your membership or participation.

Donation and Payment Information

If you make a donation or purchase tickets, payment details are processed securely by our third-party payment provider. We do not store your full payment card details.

Communications

Any information you provide when contacting us via email, contact forms or social media.

Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of access

  • Pages visited

  • Website usage statistics

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries

  • Process ticket purchases and bookings

  • Administer memberships

  • Manage volunteers and musicians

  • Process donations

  • Send newsletters and concert information (where you have chosen to receive them)

  • Improve our website

  • Monitor website security

  • Meet our legal obligations

  • Maintain financial records

4. Our Lawful Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to fulfil a booking, membership, purchase or other agreement with you.

Legitimate Interests

Where processing is necessary for our legitimate interests, including:

  • Running and promoting the orchestra

  • Managing our members

  • Improving our services

  • Responding to enquiries

  • Ensuring website security

We always balance these interests against your rights and freedoms.

Consent

We rely on your consent to:

  • Send marketing emails and newsletters

  • Place non-essential cookies on your device

You may withdraw your consent at any time.

Legal Obligation

Where we must process information to comply with legal or regulatory requirements, including financial and charity reporting obligations.

5. Marketing Communications

If you have opted in, we may send information about:

  • Concerts

  • Events

  • Ticket releases

  • Fundraising campaigns

  • News about the orchestra

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly

We will never sell your personal information for marketing purposes.

6. Cookies

Our website uses cookies to improve your browsing experience.

These may include:

  • Essential cookies required for the website to function

  • Analytics cookies that help us understand how visitors use our website

  • Preference cookies that remember your setting

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can change your cookie preferences through your browser settings or our cookie banner.

7. Third-Party Services

We may use trusted third-party providers to deliver services such as:

  • Website hosting

  • Email newsletters

  • Ticket sales

  • Payment processing

  • Website analytics (such as Google Analytics)

  • Video content (such as YouTube)

  • Social media integrations

These providers only process personal information on our behalf where appropriate safeguards are in place.

8. Sharing Your Information

We only share personal information where necessary.

This may include:

  • Payment providers

  • Ticketing platforms

  • Email service providers

  • Website hosting providers

  • Professional advisers

  • Regulators or public authorities where required by law

We do not sell personal information to third parties.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • International Data Transfer Agreements (IDTAs)

  • Standard Contractual Clauses (where applicable)

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse or disclosure.

These measures include secure systems, access controls and encryption where appropriate.

11. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Retention periods may vary depending on the type of information and legal requirements.

For example:

  • Financial records are generally retained for at least six years.

  • Marketing records are retained until you unsubscribe or withdraw consent.

  • Enquiries are retained only as long as necessary to deal with your request.

12. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict processing

  • Object to processing based on legitimate interests

  • Withdraw consent where processing relies on consent

  • Request transfer of your information to another organisation (where applicable)

To exercise these rights, please contact us using the details provided above.

13. Complaints

If you are unhappy with how we use your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information about making a complaint can be found on the ICO website.

14. Children's Privacy

Our website is not intended for children under the age of 13 without the involvement of a parent or guardian.

Where we knowingly collect personal information relating to children, we will do so only where appropriate consent has been obtained.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our activities.

The latest version will always be published on this page with the updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

DSSO ALUMNI

Email: INFO@DSSO.CO.UK